Since I'm trying to get my life under control (LOL), and I didn't feel comfortable with that lottery business, I decided to contact the OLG (Ontario Lottery and Gaming). I got to the website and discovered I could talk to an agent on the computer. So we went back and forth, and she asked questions -- what time was I there, where did I buy the ticket, what date was the draw, etc. Never once did she say that this could never happen. She was very professional about the entire thing.
I got a Reference Number, and she asked me to call customer service if they had more questions. I didn't have time, and in the afternoon, I received a phone call from the OLG. WOW --- they have an amazing amount of data on lottery tickets and what transpires with EACH ticket, and they were FAST to get back to me.
This is what happened. When I was at the counter, there was another woman in front of me, scanning tickets and dealing with the agent simultaneously. When I checked my ticket, the machine had not finished with her tickets, or there was a slight delay. So, in fact, my ticket was NEVER scanned by me. Apparently, they can tell that in the system. They know EXACTLY when each ticket (lottery or scratch) is bought, when it is scanned, and where, and well, they know everything.
So my ticket, which was for the October 11, 2022 draw and bought in Huntsville, was scanned ONCE, and that was by the retailer, and in fact, it only won a Free Play! The $10 winnings I saw belonged to the woman in front of me. It was a bit weird and one of those moments when I wasn't paying 100% attention to what I was doing.
Huge apologies to the lotto kiosk for thinking they were trying to scam me, but it just didn't feel right, and I'm glad I followed up. I also learned that if something doesn't feel right AT THAT MOMENT, I need to question it IMMEDIATELY. Keep that OUTSIDE voice handy when you need it.
That was a feel-good story and well, let's see if I win anything with that free play! I'll share the story of the scratch ticket tomorrow.
I've got an even better story to share with you today. Yep --- I'm a storyteller! OH, by the way, I love that container for my Happiness journal. Why? It's large enough to hold the book and the pens. The pens settle down at the bottom, and I grab one. It's totally random, and I LOVE that. Who will care if I get the same pen two days in a row?
OK -- so I'm the kind of person who is always behind. In this instance, it was getting my snow tires on the car. OH, excuse me --- the WINTER tires, not the snow tires. I struggled with getting them changed at the dealer as it always took hours to make it happen. They would say 2 hours, and it would end up being 3. It drove me nuts, so I switched to an independent garage. My tires are on rims, in case you are wondering.
I could walk to and from that garage, so it worked fine. Then they moved, and while I could walk to and from, it was a hike of 5 KM one way. I did walk there and back one year on the same day. Last year, I will confess that I never got the tires changed on the car, and they were still sitting at this independent garage.
We have a MIDAS not far from the house, and they will swap tires, so my plan was to have them do it. I had picked up the tires from the independent garage, which were in the back of the car. I had not made an appointment yet, but I was going to SOON.
When I bought my car in 2019, I purchased a service package that was good for three years. The package expires at the end of this month, so I needed to get my car in for that last service. That was happening yesterday, and before I went, I stopped at Tim's (right beside the MIDAS), and I noticed that the shop was NOT busy.
On my way to Toyota, I called MIDAS (do you see where this is going?) to book an appointment. Yes -- I could come right away, but I ended up booking for 1 PM.
When I got to Toyota, they noticed the tires and said -- we'll put those on for you. I immediately said NO, YOU ARE NOT. Well, the guy said -- we have to do a tire rotation for you, and we could put the winter tires on as part of the rotation. OH CRAP!!! I caved. I had to call and cancel my other appointment.
A few minutes before, a man walked through the service bay and came to look at my car. Now here's the thing about my car. It's a STANDARD, and I swear that every time I go to the dealer, it becomes a beacon because they are RARE. As a matter of fact, Toyota no longer sells a car with a standard transmission. YIKES!!!
So I engage this guy in a conversation. It turns out he is the SERVICE MANAGER. Well, that got me going. He was a very nice person, and we had the MOST ENGAGING conversation for almost 40 minutes about this car, why it doesn't have Android Car Play, and why they no longer sell standards. OK --- he got me when he said that the new gearing system is much more fuel efficient than even the standard transmission! I must get with the times!
As an FYI, I called Toyota Canada a while back to see if this car could be upgraded to Android Car Play, but alas, in that year, which was a lousy decision year for Toyota, it is a hardware upgrade and cannot be done. It is now software-based and comes standard in all Toyota vehicles since 2020.
I know that is a long story, but the point is that this manager took an enormous amount of time out of his day to make me, the GUEST, feel comfortable with my purchase from three years ago and to clear up some issues that I've been stewing about for those three years. This was the BEST customer experience I've had in a long time!
I told him all about the wait times and, well -- everything. I was polite and took some of the blame (I should have DEMANDED a different sales rep when I bought that car), but then we talked about new cars and trade-ins. I thought my car would be worth little since it is a standard and who wants that? Well, my car is desirable.
Let's just put it this way -- DH and I need to have a serious conversation!
Sorry to bore you with that long story, but I was buzzing the rest of the day. In the same way that I can feel Murphy vibrate with excitement when she sees something, that was me! I had to go for a long walk to "calm" down.
WOW!!!! If only more people in the world were like that! I felt guilty at how much time he spent with me (he showed me a car and introduced me to the sales manager) and was even waiting to say goodbye when I left the shop. Oh, and he threw in a free car wash. I was FLOORED. Thank you, Erin Park Toyota -- you have restored my faith in your brand, and I will be a STAUNCH TOYOTA customer for the rest of my life!
|Thank you, Erin Park Toyota|
Now I need to write him a thank you, and I'm writing to Toyota Canada to say how impressed I was.
Phew -- -do I still have time to tell you about other things. OK --- so the kitchen counter is empty except for this one box, and my goal was to clear enough out of it so the lid would close. I always get hyper-excited about cleaning and take on too much in one day, so I will focus on this box.
|The current box of crap to deal with|
|A car charger|
|A plug-in for the car|
|Old wheels for the long arm|
|The box lid almost closes|
|Fabric license plates -- GONE|
|Small glass jars|
|Labeled tubs of quilt tops|
|The list of quilts|
HA --- I can't bring myself to buy a CRV. That's a different brand and I couldn't live with myself!!!!Delete
Sounds like a great day 🥰 hugs to your fur babies!ReplyDelete
Pamela --- they'll be getting big hugs when I get home in a couple of days, although I'm sure the Princess did NOT miss me a bit!Delete
I had to find my “speak up for yourself voice” recently, we had a night in Kanata in a very nice hotel. I had dropped hubby off at his meeting and went and checked in, all was good, room nice etc. On check out I noticed a charge for $13.95 for parking! I had parked my own vehicle in the parking lot, $13.95? I was advised that I had been offered underground parking when I checked in and that I should not have parked where I did as it would hamper the snow clearance. Fair enough, but no one told me that. So at check out what do I do, I find myself saying, oh, ok and walking out of the hotel. I was so mad with myself when we started for home I found my “speak up” voice and phoned and questioned the charge (with the same person who had checked us out) after quite a bit of discussion he agreed to (on this occasion) to refund my $13.95. My argument was if I’d been told about parking undercover why would our vehicle have been outside and frozen up in the morning! I know I need to speak up more but sometimes the path of least resistance is the easy one to followReplyDelete
YEAH!!!! I'm so glad you spoke up about the underground parking charge. All these people have to do is communicate and we would say "yes" or "no" or decide to park inside or outside. Good for you to speak up. It's so easy to follow the path of least resistance. Hear hear to more speaking out for injustices!!!! Have a great day!!!!Delete
I also drive, a standard Ford Focus and love it, it’s what I learnt as a teenager, I never feel quite in control with auto, especially in the winterReplyDelete
Oh Gillian -- -what are we going to do when we can no longer get a standard? We're going to be toast! But I am told (however true) that the new technology makes the auto cars more fuel efficient and possibly safer? Sigh...................Delete